Plan at least 21 days ahead.
That window keeps decorating, baking, packaging, and shipping realistic. The real build will make this configurable from the admin panel.
Info
Everything hosts usually want to know before they order.
This page gives the public-facing context that usually lives in direct messages today: lead times, ordering expectations, and when to use the custom request flow instead of the catalog.
Catalog sets are the fastest path.
If the shape, palette, or event concept is already represented in the shop, start there. It will become the simplest route to checkout.
Use the bespoke form for themes, monograms, and fully custom sets.
That route gives Susa room to review inspiration, quote thoughtfully, and avoid mismatched expectations.
Policy notes
All sales final
No refunds are offered. Any rare exceptions are handled manually in Stripe rather than through a storefront refund flow.
US shipping only
The v1 scope is domestic fulfillment. International shipping is intentionally out of scope for the first production release.
Guest checkout stays available
Accounts are optional. The purchase path should feel lightweight for one-time event customers.
What still comes next
The storefront is live for browsing and requests today. Full checkout, shipping, and admin operations are the next production milestones.
Stripe checkout
Live shipping rates
Order confirmation
Admin workflows
Start a custom request